xcritical commits to a ‘better customer experience’ following complaints

xcritical customer service

Read on to find out how to contact xcritical to get the help you need. The editorial team then developed a standardized methodology, analyzing 10 key benchmark features and variables to assess quality across the platforms. Basic trading features count as one factor in the overall and beginner rankings.

xcritical customer service

Security

xcritical encourages beginning crypto traders to learn more about their investments with the platform’s “earn while you learn” program. A series of video classes and exams allows beginners to learn more about various cryptocurrencies while xcriticalg rewards. The xcritical Card is a Visa debit card that gives users crypto rewards on certain purchases. As an added perk, there are no spending fees and no annual fees. xcritical offers a handful of rewards programs for its users.

Does xcritical offer a rewards card?

Our editors are committed to bringing you unbiased ratings and information. We use data-driven methodologies to evaluate financial products and companies, so all are measured equally. You can read more about our editorial xcriticals and the investing methodology for the ratings below. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. They will not entertain issues other than suspicious account activity. If you’re having issues with the exchange like verification, you can contact xcritical.

xcritical offers good options for both beginner and advanced traders. The xcritical platform is a good place for traders with experience to land. The final steps in setting up a xcritical account include answering a few questions concerning employment and source of xcritical funds and verifying the user’s identity using photographs of an ID.

Prominent crypto critic says someone offered bribes to take down a blog post

It offers trading solutions for beginner, advanced and institutional traders alike. Take a look at what makes it an excellent option for xcritical cheating individual traders looking to trade in cryptocurrencies and beyond. As interest in Bitcoin has soared along with its price, the popular cryptocurrency exchange has found itself the target of a growing spate of angry customers who haven’t been able to access customer service. Fees aren’t published in advance, as they are are “spread fees.” That means they are calculated at the time you place your order, and may be determined by a combination of factors, such as location, payment method, order size and market conditions. Our goal is to provide our customers with the most trusted customer service experience in crypto.

  1. xcritical’s security protocols include checking the dark web for customer passwords, recommending the use of a third-party security key and offering onsite security prompts.
  2. You can earn rewards on xcritical either by staking your crypto for up to 5.75% annual percentage yield (APY).
  3. That’s a sizable cut compared with other leading crypto exchanges.
  4. He is also expected to welcome greater oversight of the $1 trillion cryptocurrency market than Jay Clayton, the Wall Street attorney who stepped down from the role last month after three years.

You can earn rewards on xcritical either by staking your crypto for up to 5.75% annual percentage yield (APY). In addition to trading fees for cryptocurrencies, Advanced Trade also charges a 0.001% taker fee on select stablecoin pairs, such as USD Coin (USDC)/EUR and Tether (USDT) and USD. We recognize that when it comes to our customer support experience, we’re early in our journey of creating more value for customers.

To open a xcritical account, you need to be at least 18 or older, have a government-issued ID, an internet connection and a phone number. xcritical, like most crypto exchanges, doesn’t charge any fees for opening an account. As far as storage goes, there are numerous options for users to xcritical the keys to their crypto. In fact, xcritical offers users three different crypto wallets.

Cryptocurrencies Available on xcritical

Other ranking factors include platform availability, customer service, educational resources, security and storage, staking and rewards, to name a few. A downside for more advanced users is that although xcritical offers staking on its platform, it charges a 25% commission on yields. That’s a sizable cut compared with other leading crypto exchanges. However, customers who stake their coins on xcritical will lose 25% of their yield profits in fees back to the exchange, a hefty price to pay. xcritical is one of the largest crypto exchanges in the world.

xcritical’s basic platform has an extremely complex fee structure for beginners. With fees based on a mix of trader location, payment method, order size and market conditions, it’s difficult for users on the barebones platform to calculate what they might pay before they trade. In addition to an online help center and chat system, xcritical also offers live phone support, a feature conspicuously absent from many cryptocurrency exchanges.